MORTHALUNA Money Back Guarantee Policy

MORTHALUNA is committed to ensuring your complete satisfaction with every purchase. In the unlikely event that you are not entirely satisfied with your purchase, we offer a comprehensive Money Back Guarantee to provide you with peace of mind and confidence in your shopping experience.

Eligibility for Refund

• The request for a refund must be made within 30 days of the purchase date.
• The item must be returned in its original condition, unused, and with all original packaging and tags intact.
• Proof of purchase, such as the order confirmation email or receipt, is required to process the refund.

Non-Refundable Items

• Gift cards and vouchers.
• Items marked as final sale or non-returnable at the time of purchase.
• Customized or personalized products.

Refund Process

To initiate a refund, please contact our customer service team at [email protected]. Our team will guide you through the process and provide you with a return authorization number.

Once your return is received and inspected, we will send you an email to notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

Shipping Costs

MORTHALUNA does not cover return shipping costs unless the item is defective or an error was made at the time of purchase. We recommend using a trackable shipping service or purchasing shipping insurance for items of a significant value.

Exchanges

If you need to exchange an item, please contact our customer service at [email protected] for assistance and further instructions.

Contact Us

If you have any questions or concerns about our Money Back Guarantee Policy, please feel free to reach out to our customer service team. We are here to assist you and ensure a seamless shopping experience with MORTHALUNA.

Thank you for choosing MORTHALUNA. We value your trust and loyalty.